Terms of service

These terms and conditions serve as a framework to govern the relationship between EWheelerDealer, manufacturers, and dealers within the electric bike industry. They aim to promote transparency, accountability, and mutually beneficial partnerships among all parties involved.
  1. Service Provision: EWheeler Dealer acts solely as an intermediary between manufacturers and dealers, facilitating the sourcing and management of manufacturing relationships. Our services include but are not limited to providing access to manufacturers, assisting with orders, and resolving issues. We do not offer refunds or returns as we do not engage in direct sales.
  2. Purchasing at Own Risk: Dealers purchase products at their own risk. EWheeler Dealer does not guarantee the performance, quality, or suitability of products sourced from manufacturers. Dealers are responsible for conducting their own due diligence before making purchases.
  3. Dealer Responsibility: Dealers are responsible for complying with all applicable laws and regulations related to the sale and distribution of electric bikes, scooters, and motorcycles in their respective jurisdictions. This includes but is not limited to obtaining necessary permits, licenses, and certifications.
  4. Consultative Selling: Dealers are encouraged to engage in consultative selling practices when interacting with customers. This includes providing personalized recommendations, facilitating test drives, and ensuring customers understand the features and specifications of the products they are purchasing.
  5. Relationship Building: Dealers are expected to prioritize building strong relationships with their customers. This includes providing excellent customer service, offering after-sales support, and fostering loyalty to encourage repeat business.
  6. Competitive Advantage: EWheeler Dealer aims to provide dealers with a competitive advantage over larger online retailers like Amazon by offering better-sourced products, personalized service, and lower return rates. Dealers are encouraged to leverage these advantages in their marketing and sales efforts.
  7. Manufacturer Relationships: EWheeler Dealer values its relationships with manufacturers, especially those based internationally. We strive to bridge the gap between manufacturers and dealers, facilitating communication, trust, and mutually beneficial partnerships.
  8. Confidentiality: Dealers agree to maintain the confidentiality of any proprietary information shared by manufacturers or EWheeler Dealer. This includes but is not limited to pricing, product specifications, and business strategies.
  9. Communication: Dealers are encouraged to communicate any issues or concerns promptly to EWheeler Dealer for resolution. Likewise, EWheeler Dealer will communicate important updates, changes, or opportunities to dealers in a timely manner.
  10. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [insert relevant jurisdiction]. Any disputes arising out of or related to these terms and conditions shall be resolved through arbitration in accordance with the rules of [EWD's assigned arbitration institution].